Privacy Policy

Website

What we collect

If you ask to be notified when the production release ships, we collect your email address.  That's it.  We do not collect any other personal information through this website for that signup.

How we use it

Your email address is used solely to notify you when the Elephant Ears production release ships and to send occasional product updates.  We will never sell or share your email address with third parties.

Cookies and tracking

This website does not use cookies or any tracking technologies.

Private beta

This Privacy Policy also applies to the Elephant Ears private beta.  All beta users' names and other information are strictly private and are not shared in any way.

Applications

If you apply for the Elephant Ears beta, we collect the information you provide on the application form (such as name, email, country, computer, listening gear, how often you listen, and consent choices) so we can review your application and communicate with you about the beta.  That information stays private and is not shared.

Personal sound profiles (with consent)

By default, personal sound profiles you create in Elephant Ears stay on your device.  If you explicitly consent as a beta participant, profiles you choose to share are stored only on secure Elephant Audio servers, associated with your login so we can discuss them with you, and are never sold or shared outside the Elephant Audio development team.

Feedback

Feedback you send may be used to improve Elephant Ears.  Your name and other identifying details stay private and are not shared or published.

Elephant Ears Application

Audio processing

Elephant Ears captures system audio solely for realtime DSP processing on your computer.  All processing happens in real time on your machine.  Audio is never stored under any circumstance — it is not recorded for later playback, not retained after processing, and not transmitted to our servers.  By default, Elephant Ears processes all system audio.  You can also configure it to process audio only from specific programs, as long as those programs let you set their audio output device — for example, Tidal or Logic Pro X, where you explicitly choose the output device.

Network requests

Elephant Ears contacts our cloud compute service for two reasons:

• Headphone correction profiles — to generate a correction profile for your selected headphones, only the headphone model name is sent.
• Custom hearing profiles — generating a hearing profile tuned to you requires information from your hearing analysis.  That information is used only to create your profile and is never stored on our servers; your hearing profile is saved only on your local machine.

No audio, personal information, or usage analytics are transmitted.  Generated profiles are returned to the application and stored locally on your machine.

Data stored locally

Elephant Ears stores your preferences and your saved headphone, hearing, and equalization profiles on your machine.  This data never leaves your device.  You can remove it at any time.

What we do not do

• We do not store audio under any circumstance (capture is only for realtime processing on your machine)
• We do not transmit audio to our servers
• We do not collect analytics or usage data
• We do not use cookies or tracking technologies
• We do not share any data with third parties
• We do not serve advertisements

Your rights

You can unsubscribe from our mailing list at any time using the link in any email we send.  You can uninstall the Elephant Ears application at any time, which deletes all locally stored data.  You can also contact us to request deletion of your data.

Contact

For privacy-related questions, contact us at privacy@elephantaudio.com.